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FAQ

We answer to your questions!

  • How to create an account?
  • How to reset my password?
Find here all our product guides to download!
Discover the guides for your AR/VR headsets in video!

Frequently Asked Questions:

I forgot my password or would like to reset it, what can I do? 

Don't worry, who has never forgotten one of their passwords. Matts Digital explains how to do this by following the link below.


If you have any problems you can contact our customer service or email us so we can work it out together.

How do I track my order?

We have selected major carriers to come to you quickly and safely: Chronopost, TNT and DHL.

 
To find out where your order is, simply click on the link for your carrier and enter the tracking number (found on your shipping email).
 

How do I start my AR/VR headset?

Depending on the model of your AR/VR headset you will find start-up, user and cleaning guides to download from the link below.


Please contact our service department if you encounter any difficulties.
 

Do you have another question?

Phone
02 72 47 10 00
Address
25 rue Lenepveu
49100 Angers
France